Terms of service
Terms of Service
Effective Date: August 24, 2026
These Terms of Service (“Terms”) govern your access to and use of the zeyrwatches.com website, as well as the purchase and use of products and services offered by ZEYR (“ZEYR,” “we,” “us,” or “our”).
By accessing our website, browsing our pages, or placing an order, you agree to comply with these Terms together with our other applicable policies.
If you do not agree with these Terms, you should not use our website or services.
1. Use of the Website
By using our website, you agree to use it only for lawful purposes and in accordance with these Terms.
You agree to:
- Provide true, complete, and up-to-date information;
- Not use the website for any unlawful, fraudulent, or unauthorized purpose;
- Not attempt to gain unauthorized access to our systems, accounts, or infrastructure;
- Not interfere with the operation, security, or availability of the website;
- Not introduce viruses, malicious code, or any harmful technology;
- Not use automated tools to extract, copy, or collect content without authorization;
- Not reproduce, distribute, copy, modify, or commercially exploit our content without prior authorization.
We reserve the right to restrict or suspend access to the website if we identify any use that violates these Terms or poses a risk to ZEYR, our customers, or third parties.
2. Product Information
We make reasonable efforts to present our products as accurately as possible, including:
- Photographs;
- Colors;
- Features;
- Materials;
- Dimensions;
- Specifications;
- Prices;
- Availability.
However, the appearance of colors and certain details may vary depending on the screen, device, or settings used by the customer.
We reserve the right, at any time, to:
- Correct errors, inaccuracies, or omissions;
- Update descriptions or information;
- Change prices;
- Modify or discontinue products;
- Limit the quantity available of certain products;
- Introduce new versions, models, or specifications.
Where a change significantly affects an order already placed, we will contact the customer where necessary.
3. Prices
Prices displayed on our website are shown in the currency selected or applicable to the customer.
Prices may be changed at any time before a purchase is completed.
The price applicable to an order will be the price displayed at the time the purchase is placed, except in cases of an obvious pricing error or other technical error.
If a significant pricing error is identified after an order has been placed, we may contact the customer to explain the situation and, where appropriate, offer the option to:
- Confirm the purchase at the correct price; or
- Cancel the order and receive the corresponding refund.
Nothing in this section limits any mandatory rights provided by applicable law.
4. Orders
By placing an order with ZEYR, you confirm that the information provided is true and sufficient for us to process the purchase.
After completing an order, you may receive an automatic confirmation email.
Receipt of this confirmation does not necessarily mean that the order has been finally accepted or shipped.
Where there are legitimate grounds, we reserve the right to refuse, limit, or cancel an order, including in circumstances involving:
- Suspected fraud;
- Invalid payment information;
- Incorrect or incomplete information;
- Misuse of promotional codes;
- Unusual quantities that appear to be intended for unauthorized resale;
- Obvious pricing errors;
- Stock unavailability;
- Technical or operational issues.
If a paid order is cancelled by ZEYR and no product has been supplied, the corresponding amount will be refunded through the applicable payment method.
5. Payments
You agree to provide valid, complete, and up-to-date payment information.
Available payment methods will be displayed during checkout and may include credit or debit cards, digital wallets, and other payment providers.
Payments may be processed by specialized third-party service providers.
By completing a purchase, you authorize the charge of the total amount displayed during checkout, including any applicable taxes, fees, or delivery costs shown before order confirmation.
We may carry out or request additional verification where necessary to prevent fraud and protect our customers.
6. Promotions and Discount Codes
From time to time, ZEYR may offer:
- Promotional codes;
- Discounts;
- Special offers;
- Seasonal campaigns;
- Exclusive benefits.
These promotions may be subject to specific conditions, including expiration dates, eligible products, minimum purchase amounts, or limits on use per customer.
Unless otherwise stated, promotional codes may not be combined.
We reserve the right to cancel or refuse discounts used fraudulently, abusively, or in breach of the applicable promotional terms.
7. Shipping and Delivery
Conditions relating to processing, shipping, tracking, and delivery are described in our Shipping Policy.
Delivery times shown on the website are estimates unless expressly stated otherwise or unless applicable law requires a specific delivery period.
Circumstances outside our reasonable control may affect delivery times, including:
- Carrier delays;
- Customs inspections;
- Extreme weather conditions;
- Strikes;
- Logistics disruptions;
- Public holidays;
- Force majeure events.
Nothing in this section limits any mandatory consumer rights relating to the delivery of products.
8. Taxes, Customs, and Import Charges
Where applicable, taxes, customs duties, and import charges associated with the delivery of your order are included as part of our shipping arrangements.
Customers should not normally be required to pay additional import duties or customs charges upon delivery.
If an unexpected charge is requested in connection with your order, please contact us at support@zeyrwatches.com before making any payment so that our team can review the situation.
Nothing in this section limits any obligations or rights required under applicable law.
9. Returns and Refunds
The conditions for cancellations, returns, and refunds are described in detail in our Return & Refund Policy.
Where applicable, customers may also have additional statutory rights, including rights of withdrawal and rights relating to defective products or products that do not conform to the contract.
Nothing in these Terms limits any mandatory rights granted under applicable consumer protection law.
10. Defective or Damaged Products
If a product arrives damaged, is defective, or is different from the product ordered, the customer should contact us at:
We may request information reasonably necessary to assess the issue, including:
- Order number;
- Description of the issue;
- Photographs;
- Videos.
ZEYR will assess each situation and provide an appropriate solution based on the nature of the issue and the rights available under applicable law.
11. Intellectual Property
Unless otherwise stated, all content available on the ZEYR website, including:
- The ZEYR name and brand identity;
- Logos;
- Graphic elements;
- Photographs;
- Videos;
- Designs;
- Text;
- Descriptions;
- Layouts;
- Illustrations;
- Advertising materials;
- Visual elements;
- Digital content;
is owned by ZEYR, its licensors, or its partners and is protected by applicable intellectual property laws.
No content may be copied, reproduced, republished, distributed, modified, sold, or commercially exploited without prior authorization, except where permitted by law.
Access to our website does not grant users any ownership rights in our content or brand identity.
12. Commercial Use and Resale
Products purchased through our website are primarily intended for end consumers unless otherwise agreed.
Purchases of large quantities for resale, commercial distribution, or use of our brand without authorization may be refused.
Use of the ZEYR name, logo, photographs, or any other brand element to promote products as an official reseller, distributor, or partner is prohibited without our express authorization.
13. Third-Party Services and Links
Our website may use or integrate services provided by third parties, including:
- Payment platforms;
- Logistics providers;
- Analytics tools;
- Advertising platforms;
- Social media platforms;
- Technology service providers.
We may also provide links to external websites.
ZEYR does not control the services, content, or policies of third parties and cannot be held responsible for their practices beyond what is required by applicable law.
We recommend reviewing the terms and policies of any external service before using it.
14. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we cannot guarantee that the service will be available without interruption or free from errors at all times.
Where necessary, we may temporarily:
- Perform maintenance;
- Update systems;
- Implement improvements;
- Correct technical issues;
- Suspend certain features.
Whenever reasonably possible, we will seek to minimize service interruptions.
15. Limitation of Liability
To the maximum extent permitted by applicable law, ZEYR will not be liable for indirect or consequential losses that were not reasonably foreseeable at the time the contract was entered into.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.
In particular, these Terms are not intended to exclude mandatory rights relating to:
- Defective products;
- Damage caused by negligence where liability cannot legally be excluded;
- Fraud or fraudulent misrepresentation;
- Mandatory consumer protection rights.
16. User Responsibility
You may be responsible for losses or damage caused to ZEYR where such losses or damage result directly from:
- Unlawful use of the website;
- Fraud;
- Attempts to gain unauthorized access;
- Deliberate violation of these Terms;
- Violation of the intellectual property rights of ZEYR or third parties.
Any such liability will be determined in accordance with applicable law.
17. Force Majeure
ZEYR will not be responsible for delays or inability to perform certain obligations where caused by events outside our reasonable control.
Such events may include, among others:
- Natural disasters;
- Wars or conflicts;
- Strikes;
- Epidemics or pandemics;
- Significant transportation disruptions;
- Infrastructure failures;
- Government restrictions;
- Extraordinary customs events.
In such circumstances, we will make reasonable efforts to minimize the impact on our customers.
18. Suspension or Termination of Access
We may restrict, suspend, or terminate a user's access to the website where we have reasonable grounds to believe that:
- These Terms have been violated;
- Fraudulent activity has occurred;
- The website has been used abusively;
- There is a security risk to ZEYR or third parties.
Termination of website access does not remove any existing obligations or rights relating to previous orders.
19. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions will remain valid and enforceable to the maximum extent permitted by law.
20. No Waiver
If ZEYR does not immediately exercise any right available under these Terms, this does not mean that ZEYR has waived that right.
21. Changes to These Terms
We may update these Terms from time to time to reflect:
- Changes to our services;
- Business changes;
- New features;
- Legal or regulatory requirements.
The most current version will always be available on this page.
The date shown at the top of these Terms will be updated when material changes are made.
Changes will not retroactively affect rights already acquired by the customer unless permitted or required by law.
22. Governing Law and Consumer Rights
These Terms will be interpreted in accordance with the law applicable to the relationship between ZEYR and the customer.
Where you are protected by mandatory consumer protection laws in the country where you reside, nothing in these Terms is intended to remove or limit those protections.
Any choice of governing law made by ZEYR will not prevent a consumer from benefiting from mandatory protections granted by the law that would otherwise apply in the absence of such a choice.
Similarly, any rights relating to jurisdiction or the place where a claim may be brought will be respected as required by applicable law.
23. Relationship With Other Policies
These Terms should be read together with our other policies, including:
- Privacy Policy;
- Return & Refund Policy;
- Shipping Policy;
- Cookie Policy, where applicable.
If there is any conflict between these Terms and a mandatory right provided under applicable law, the mandatory legal requirement will prevail.
24. Contact Us
If you have any questions about these Terms of Service, your order, or our services, please contact us:
ZEYR
Website: zeyrwatches.com
Email: support@zeyrwatches.com