Contact information
Contact Information
Last Updated: August 24, 2026
At ZEYR, we value clear and transparent communication with our customers.
If you have any questions regarding our products, orders, deliveries, returns, payments, or any other matter related to your experience with us, our support team is available through the official contact channels listed below.
1. Official Contact Information
Brand: ZEYR
Website: zeyrwatches.com
Customer Support Email: support@zeyrwatches.com
The email address above is ZEYR’s primary official customer support channel.
2. Customer Support
You can contact us at:
Our team can assist you with matters related to:
- Product information;
- Watch specifications;
- Orders;
- Payments;
- Address changes;
- Tracking;
- Deliveries;
- Damaged or defective products;
- Returns;
- Refunds;
- Cancellations;
- Warranty;
- General questions about ZEYR.
We aim to respond to customer inquiries as promptly as possible.
During periods of high support volume, promotions, product launches, weekends, or public holidays, response times may be longer.
3. Questions About Orders
If your request relates to an order you have already placed, we recommend including the following information in your email:
- Order number;
- Full name used when placing the order;
- Email address used for the order;
- A clear description of your request.
Providing this information helps us locate your order and assist you more efficiently.
For security purposes, we may request additional information to verify your identity before making certain changes to an order.
4. Tracking and Delivery
If your question relates to tracking or delivery, please include:
- Order number;
- Tracking number, where available;
- Description of the issue.
Before contacting us, we also recommend checking the latest information available through the tracking link sent to you by email.
For further information about processing and delivery, please refer to our Shipping Policy.
5. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged;
- Defective;
- Incorrect;
- Or different from what you ordered;
please contact us at:
Where possible, please include:
- Order number;
- Description of the issue;
- Photographs of the product;
- Photographs of the packaging, where relevant;
- A video demonstrating the issue, where necessary.
Our team will review your case and provide the appropriate instructions.
6. Returns and Refunds
To request a return or obtain information regarding a refund, please contact us at:
Please include your order number and clearly state that you wish to request a return.
Do not return any product before receiving return instructions from us.
The return address may differ from our registered business address and will be provided by our team after your return request has been reviewed.
For full details regarding eligibility and applicable conditions, please refer to our Return & Refund Policy.
7. Order Cancellations or Changes
If you wish to cancel an order or request a change to your shipping information, please contact us as soon as possible at:
We will make reasonable efforts to make the requested change before the order is processed or shipped.
However, we cannot guarantee changes or cancellations once the order has entered the preparation or shipping process.
8. Privacy and Personal Data
For questions or requests relating to your personal data, including:
- Access to your personal data;
- Correction of information;
- Deletion of data;
- Withdrawal of consent;
- Marketing preferences;
- Other privacy rights;
please contact us at:
We may request additional information to verify your identity before processing requests involving personal data.
For further information, please refer to our Privacy Policy.
9. Official ZEYR Communications
For your security, we recommend carefully reviewing any communication claiming to be from ZEYR.
Our primary official customer support email address is:
ZEYR will never ask you to send passwords or complete payment card information by email.
If you receive a suspicious message claiming to represent ZEYR, do not provide personal or financial information. Instead, contact us directly through the official email address listed above.
10. Social Media
ZEYR may maintain official profiles on social media platforms.
Although we may respond to general questions through these channels, matters involving orders, payments, returns, personal data, or other confidential information should preferably be handled through:
This allows us to verify and process your request more securely.
11. Complaints
If you are dissatisfied with a product, service, or experience involving ZEYR, you may contact us at:
Please provide all relevant information so that we can properly review your request.
We will aim to assess each situation fairly and provide an appropriate response based on the circumstances and any rights available under applicable law.
12. Business or Legal Correspondence
For business, legal, or intellectual property matters, please initially contact us at:
Where formal physical correspondence is required, the appropriate details of the legal entity responsible for ZEYR will be provided or used as applicable.
13. Unofficial Channels
ZEYR is not responsible for information provided by websites, profiles, social media accounts, or email addresses that claim to represent the brand without our authorization.
To verify any information, always use our official channels:
ZEYR
Website: zeyrwatches.com
Email: support@zeyrwatches.com
14. Updates to Contact Information
We may update our customer service channels or business information from time to time.
The most current version of our contact information will always be available on this page.
15. Contact Us
For any questions regarding ZEYR, our products, or your order:
ZEYR
Website: zeyrwatches.com
Email: support@zeyrwatches.com