Privacy policy

Privacy Policy

Effective Date: August 24, 2026

At ZEYR, we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, or use our services, as well as how that information is used, shared, and protected.

When using our website, we recommend that you read this Privacy Policy together with any other notices or policies provided throughout your experience with us.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

  • First and last name;
  • Billing and shipping address;
  • Email address;
  • Telephone number;
  • Information relating to your order;
  • Information provided when contacting our customer support team;
  • Communication and marketing preferences.

When you make a purchase, certain payment information may be processed directly by our payment service providers. ZEYR does not necessarily store your complete payment card details.

We may also automatically collect certain technical information when you use our website, such as:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Device identifiers;
  • Pages visited;
  • Products viewed;
  • Date and time of visits;
  • Time spent on pages;
  • Referral source;
  • Interactions with our website.

This information may be collected through cookies, pixels, tags, and similar technologies.

2. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the proper functioning of our website, understand how visitors use our pages, improve your experience, and, where permitted, personalize advertising.

The cookies we use may include:

  • Essential cookies: required for features such as the shopping cart, checkout, security, and navigation;
  • Performance and analytics cookies: used to understand how visitors interact with our website;
  • Functional cookies: help us remember certain preferences;
  • Advertising cookies: may be used to measure campaigns and display more relevant advertisements.

Where required by applicable law, non-essential cookies will only be used after receiving your consent.

You may change or withdraw your cookie preferences through the tools available on our website or through your browser settings.

3. Analytics and Advertising Services

We may use third-party providers to analyze the performance of our website and advertising campaigns, including, where applicable:

  • Google Analytics;
  • Google Ads;
  • Meta Ads, including Facebook and Instagram.

These providers may use cookies, pixels, and similar technologies to measure interactions with our website, attribute conversions, and help personalize advertising campaigns.

The processing of this information is also subject to the privacy policies of the respective providers.

You may use the tools made available by Google to limit certain types of tracking and personalized advertising.

4. How We Use Your Information

We may use your personal data for the following purposes:

  • Processing, confirming, and shipping your orders;
  • Managing payments, refunds, and returns;
  • Providing updates regarding the status of your order;
  • Providing customer support;
  • Responding to questions, requests, or complaints;
  • Improving our website, products, and services;
  • Personalizing your shopping experience;
  • Preventing fraud, abuse, and suspicious activity;
  • Protecting the security of our systems;
  • Complying with legal, tax, and regulatory obligations;
  • Measuring the performance of marketing campaigns and activities;
  • Sending promotional communications where we have an appropriate legal basis or your consent.

You may unsubscribe from promotional communications at any time by using the unsubscribe link included in our emails or by contacting us.

5. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar legislation applies, we process your personal data under one or more of the following legal bases:

  • Performance of a contract: for example, to process and deliver your order;
  • Consent: for example, for certain marketing communications or non-essential cookies;
  • Legitimate interests: where necessary to manage, protect, and improve our business, provided that your rights and interests do not override those interests;
  • Legal obligation: where we need to retain or use information in order to comply with legal or regulatory requirements.

6. Sharing Your Information

ZEYR does not sell your personal data.

We may share certain information with trusted service providers where necessary to operate our business and fulfill your order.

These providers may include:

  • E-commerce platforms;
  • Payment processors and payment gateways;
  • Logistics providers and shipping carriers;
  • Hosting and technology infrastructure providers;
  • Customer service platforms;
  • Email and communication service providers;
  • Analytics providers;
  • Advertising platforms, including Google and Meta;
  • Legal, financial, or tax advisers where necessary.

These third parties may process your information only to the extent necessary to provide their respective services and in accordance with applicable legal obligations.

We may also disclose information where required by law, court order, or a valid request from a competent authority.

7. International Data Transfers

Some of our service providers and partners may be located outside the country in which you reside.

As a result, your personal data may be transferred to other countries, including countries whose data protection laws may differ from those in your jurisdiction.

Where required under the GDPR, UK GDPR, or other applicable legislation, we aim to use legally recognized mechanisms for such transfers, including:

  • Adequacy decisions;
  • Standard Contractual Clauses;
  • Other agreements or equivalent mechanisms recognized by the relevant authorities.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal data.

For residents of the European Economic Area, the United Kingdom, and other jurisdictions with similar data protection legislation, these rights may include:

  • Requesting access to your personal data;
  • Requesting correction of inaccurate or incomplete information;
  • Requesting deletion of your personal data, where applicable;
  • Requesting restriction of certain processing activities;
  • Objecting to certain processing activities;
  • Requesting data portability;
  • Withdrawing your consent at any time where processing is based on consent;
  • Filing a complaint with the relevant data protection authority.

Withdrawing your consent does not affect the lawfulness of processing carried out before your consent was withdrawn.

To exercise any of these rights, please contact us at:

support@zeyrwatches.com

We may request additional information to verify your identity before responding to certain requests.

9. Rights of Consumers in Other Jurisdictions

Depending on where you reside, local privacy laws, including certain state laws in the United States, may provide you with additional rights regarding access to, correction of, deletion of, or use of your personal information.

Where such legislation applies to ZEYR, we will respect the rights granted under those laws.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may vary depending on:

  • The nature of the information;
  • Our commercial relationship with you;
  • Tax and accounting obligations;
  • Legal and regulatory requirements;
  • The need to prevent fraud or resolve disputes.

When your data is no longer required, we may delete it, anonymize it, or retain it where required by applicable law.

11. Data Security

We implement reasonable technical and organizational measures designed to protect your information against:

  • Unauthorized access;
  • Loss;
  • Alteration;
  • Misuse;
  • Unauthorized disclosure;
  • Destruction.

Although we take appropriate security measures, no electronic transmission or storage method can be considered completely risk-free.

12. Children's Privacy

Our website and services are not intentionally directed at children under the age of 16.

We do not knowingly seek to collect personal information from children.

If you believe that a child has improperly provided personal information to ZEYR, please contact us at support@zeyrwatches.com so that we can take appropriate action.

13. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services.

ZEYR does not control the privacy practices of these third parties and is not responsible for their respective policies or practices.

We recommend reviewing the privacy policy of any external service before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal obligations.

Whenever changes are made, the updated version will be published on this page and the Effective Date shown at the top of this Policy will be revised.

We recommend reviewing this page periodically.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your rights, or have concerns regarding how your personal data is handled, please contact us:

ZEYR

Email: support@zeyrwatches.com