Shipping policy
Shipping Policy
Effective Date: August 24, 2026
At ZEYR, we are committed to providing a safe, clear, and reliable delivery experience from the moment your order is confirmed until it arrives.
This Shipping Policy explains our processing times, estimated delivery times, tracking procedures, shipping methods, and other important information related to the shipment of your order.
1. Order Processing
Orders are normally processed within 1 to 2 business days, Monday through Friday, excluding public holidays.
During periods of high demand, product launches, promotions, or holidays, processing may take slightly longer.
Once your order has been prepared and shipped, you will receive a confirmation email containing, where available:
- Tracking number;
- Tracking link;
- Relevant shipping information.
Processing time is separate from the estimated shipping and delivery time.
2. Estimated Delivery Times
We ship orders to multiple countries and regions, and delivery times may vary depending on the destination and shipping method selected.
Our general estimated delivery times are:
Free Standard Shipping
3 to 10 business days
Express Shipping
2 to 7 business days
These timeframes begin after the order has been processed and shipped.
Available shipping methods and delivery estimates may vary depending on the destination country or region.
The delivery times above are estimates and do not constitute a guarantee of delivery on a specific date, unless expressly agreed otherwise.
Delivery times may be affected by factors such as:
- Customs processing;
- Carrier volume;
- Local public holidays;
- Weather conditions;
- Logistics disruptions;
- Government restrictions;
- Events outside our reasonable control.
Nothing in this Policy limits any mandatory consumer rights provided under applicable law regarding the delivery of goods.
3. Shipping Costs
ZEYR offers Free Standard Shipping on eligible orders to the countries and regions available during checkout.
Customers may also be offered an Express Shipping option for an additional fee.
Any applicable Express Shipping cost will be displayed during checkout before the purchase is completed.
Available shipping methods, costs, and delivery estimates may vary depending on the destination country or region.
4. Order Tracking
Once your order has been shipped and tracking information becomes available, you will receive an email containing your tracking number and/or a link to follow your delivery.
After dispatch, tracking information may take up to 48 hours to show its first update in the carrier's system.
For certain international shipments, tracking may temporarily show no updates while the package is in transit between logistics centers or countries.
This does not necessarily mean that your package has stopped moving.
5. Customs, Taxes, and Import Duties
Where applicable, taxes, customs duties, VAT, and import charges associated with the delivery of your order are included as part of our shipping arrangements.
Customers should not normally be required to pay additional customs duties, import taxes, or similar charges upon delivery.
If an unexpected customs or import charge is requested in connection with your order, please contact us at support@zeyrwatches.com before making any payment so that our team can review the situation.
Customs inspections and local processing procedures may still affect delivery times in certain destinations.
Nothing in this section limits any obligations or rights required under applicable law.
6. Shipping Address
The customer is responsible for providing a complete and accurate shipping address when placing an order.
We recommend carefully checking:
- Recipient's name;
- Street address and number;
- Apartment, unit, or additional address information, where applicable;
- City;
- Postal code;
- Country;
- Telephone number, where requested.
If you notice that you have provided an incorrect address, please contact us immediately at:
We will make reasonable efforts to correct the information before dispatch, but we cannot guarantee changes once the order has entered the preparation or shipping process.
If a package is returned due to an incorrect or incomplete address provided by the customer, we may contact you to arrange a new delivery.
Additional shipping costs may apply where legally permitted and where the error was not caused by ZEYR.
7. Address Changes After Shipment
Once an order has been handed over to the carrier, it may no longer be possible to change the delivery address or redirect the package.
Any such request will be subject to the options made available by the carrier responsible for the delivery.
For this reason, we strongly recommend verifying your shipping address before completing your purchase.
8. Delayed Packages
Although we make reasonable efforts to ensure that orders are delivered within the estimated timeframes provided, delays may occur due to circumstances outside our reasonable control.
If your tracking information has not been updated for a significant period or your order is considerably beyond the estimated delivery timeframe, please contact us at:
Our team will review the available information and, where necessary, contact the carrier or logistics partner to investigate the situation.
A delay caused by the carrier does not remove any mandatory rights the customer may have under applicable law.
9. Lost Packages
If there are indications that your order has been lost during transit, please contact us at:
We will investigate the matter with the responsible carrier or logistics partner.
Where it is confirmed that the package was lost before delivery to the customer, we will provide an appropriate solution based on the circumstances and applicable law, which may include:
- Reshipment of the order; or
- A refund, where applicable.
The customer will not be held responsible for a package lost during transit where the delivery risk legally remains with ZEYR.
10. Orders Marked as Delivered
If the tracking information shows that your order has been delivered but you are unable to locate it, we recommend first:
- Confirming the shipping address provided in your order;
- Checking with other members of your household or business;
- Checking reception areas, concierge desks, or designated safe delivery locations;
- Checking with neighbors, where appropriate;
- Reviewing any delivery notice left by the carrier.
If the package still cannot be located, please contact us at support@zeyrwatches.com so that we can review the situation.
We may request additional information reasonably necessary to open an investigation with the carrier.
Each case will be assessed individually based on the available information and the rights provided under applicable law.
11. Products Damaged During Transit
We recommend inspecting your order as soon as it is delivered.
If the product or package shows significant damage caused during transit, please contact us as soon as reasonably possible at:
Please include:
- Your order number;
- A description of the issue;
- Photographs of the packaging;
- Photographs or videos of the damaged product.
Our team will review the case and provide an appropriate solution based on the circumstances and applicable consumer rights.
12. Shipping Restrictions
We ship orders to the countries and regions made available during checkout.
In certain circumstances, delivery to a specific location may not be possible due to:
- Legal restrictions;
- Sanctions;
- Carrier limitations;
- Customs issues;
- Logistics disruptions;
- Other circumstances outside our reasonable control.
If a paid order cannot be shipped to the address provided, we will contact the customer and, where no suitable delivery alternative is available, the order will be cancelled and the corresponding amount refunded.
13. Orders Containing Multiple Products
In certain circumstances, products from the same order may be shipped separately.
Where this occurs, you may receive:
- More than one package;
- Different tracking numbers;
- Deliveries on different dates.
No additional shipping charge will be applied solely because we choose to divide an order into multiple shipments, unless this was disclosed and accepted by the customer in advance.
14. Responsibility During Transit
Where ZEYR arranges delivery through a carrier or logistics partner provided by us, we remain responsible for the order during transit to the extent required by applicable law.
For customers protected by European consumer protection rules, the risk of loss or damage generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, physically receives the goods.
This does not affect situations where the customer independently arranges a carrier that was not offered by ZEYR, in which case different rules may apply.
15. Your Legal Rights
This Shipping Policy does not limit or replace any mandatory consumer rights granted under applicable law.
Depending on your country of residence, you may have additional rights relating to:
- Delivery timeframes;
- Non-delivery;
- Lost products;
- Damaged products;
- Contract cancellation;
- Refunds.
Where such rights apply, they will prevail over any provision of this Policy that provides a lower level of protection.
16. Contact Us
If you have any questions regarding shipping, tracking, or the delivery of your order, please contact our customer support team:
ZEYR
Website: zeyrwatches.com
Email: support@zeyrwatches.com